Financial results and strategy of HomeServe : an ambition for global development on a 10-pay…

With a Group revenue of £785m in growth of 24% and adjusted operating income growth of +22% to £118.8 m (+12% excluding the impact of foreign exchange), the international group HomeServe1, pioneer of the emergency assistance of the house, which has more than 5,000 employees worldwide, confirms this year again its position of leader on its market. These results represent a significant growth which will enable the group HomeServe to increase its international presence on the market of the emergency, but also to make its arrival on the market of repair work, renovation and diy for the home.

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The group HomeServe : a major player in support services for the house, which is pursuing its international development and widens its range of services
With a retention rate of 82% and a number of customers, an increase of +11%, the group HomeServe confirms the historical success of its business model with its customers and business partners. It is in particular through the signature by HomeServe USA, a partnership with USP2 on the North American continent and a joint-venture with Edison Energy3 (a Subsidiary of the EDF group) for HomeServe in Italy, the group wishes to pursue its development and strengthen its leading position on the market of assistance services and emergency troubleshooting for the home.

Increase his bid history is accessible by subscription
In this context of growth, the group HomeServe plans to continue to develop its business model, history, available by subscription, developing its international presence in 10 new countries in Europe, Asia, Latin America and the Middle East in the medium term.
Develop its offer of assistance to the board and in line with a full range of services for the home
The other ambition, strong of the group is to continue the development of its presence on the market of in-home assistance to the map and online, investing on its various platforms, historically dedicated to the failures of plumbing, heating, and electricity with :
– new support solutions dedicated to the heating and air conditioning, and
– a strong commitment on the market for repair work and renovation with, in order to support his arrival on this new sector, the participation and the acquisition of CheckATrade4 in England and Habitissimo5 in Spain and France, two major actors dedicated to the trades working on the house,
– the design of financing solutions offered on selected tenders in order to assist owners in their projects (e.g. : replacement and rental boilers, renovation work, etc.).
Strengthening the reputation of the brand HomeServe on its platforms support online
In order to support its strategy, display a strong identity on a global scale and develop its reputation among its customers, HomeServe will engage in several actions of communication media on its sales platforms online, with a work of standardizing around a single brand, a logo and a common name, in the 6 countries where it is already present.

The levers of growth of HomeServe France, which recorded a result of operating the positioning as the second largest market of the Group

With a turnover of 107.9 million euros for the fiscal year ending March 31, 2017, representing almost 12% of that of the Group, HomeServe recorded an operating result that positions it as the second largest market of the Group.
With its 450 employees based in Lyon and Paris, HomeServe France registered a solid and steady growth, with a number of customers and an increase in sales, respectively, 4% and 3%. This growth is based on a retention rate of 89%, a rate the highest of the Group.

Present since 15 years in France, HomeServe has acquired a mature economy and enabling it to carry the new strategy of the group and of guiding them towards new lines of growth, based on :
– the development of investments on its platform troubleshooting to the online application : (launched in 2016),
– the creation of an extensive offer of services for the home, including the works of renovation and repair, through the acquisition of Habitissimo.

To accompany this strategy, HomeServe France will continue to strengthen its network of providers, the first national network in France.
Currently, thanks to its 3 000 professionals everywhere in France, HomeServe provides 1 troubleshooting every 4 minutes at the home of 1 million customers.

“We end our fiscal year with solid results, confirming our beliefs and our business model is deployed on the French market for 15 years. Our economic maturity and all indicators are now gathered to begin a new phase to be a key to our growth : the acceleration of our development in B2C market of the troubleshooting online, through our website Dépann&me by HomeServe, our diversification strategy on the market of repair work and renovation of the house, new offers of assistance on the heating and air conditioning, and the development of financing solutions. Our ambition in France come to support that of the whole group HomeServe : to become the partner of the most recognized trust for the works and repairs of the House in France and in the countries where we are already present,” says Guillaume Houses, Chairman of HomeServe France.

About HomeServe : HomeServe is a company of services for the home which have been carried out since 15 years for the French homes of the interventions of assistance (installation, repair, troubleshooting) in the areas of plumbing, heating, electrical, appliances …, through its network of 3 000 professionals present in the whole of France. Elected Customer Service of the year 2017 in the category ” Services to the habitat “, HomeServe designs solutions for assistance with the account of different actors referents of the house (water, energy, banking, insurance, e-commerce) and direct to individuals via its offers contractual Site HomeServe or to the application Site Dépann&Me. HomeServe today counts 1 million customers in France and 2.5 million support contracts. To date, the company employs 450 staff in France. HomeServe belongs to the british group of the same name, the world leader in home services, present in 6 countries and listed on the London Stock Exchange.

About the group : providers of HomeServe offer direct to the home a repair service overall, regarding all the inconvenience of the house. This comprehensive service includes the sale of support contracts, management of clients, as well as the organization of interventions. The success of the company is embodied today by a staff of 5 000 people, a portfolio of 7.8 million customers and over 14 million of assistance contracts, the United Kingdom, France (2001), the United States (2003), Spain (2006) and Italy (2011).
2USP is a provider of support services and repair for the house for public clients and municipal in North America. Founded in 2003, USP has developed partnerships with 330 various providers of energy. Source : HomeServe.usa .com.
3Edison Energy is an Italian company, advice and assistance independently able to develop and integrate a range of solution for energy supply and demand for energy users at the national level. Source : web Site Edison Energy
4Checkatrade, based in Selsey in the United Kingdom, is an online directory that connects customers with merchants recommended and reliable. Source : Financial Times
5Habitissimo is an international company that provides online services for improvements and repairs to the house, connecting the owners to the local merchants you trust. Based in Mallorca, Habitissimo receives more than 3.6 million unique visitors per month, in four countries in Europe – Spain, Portugal, Italy and France – and five in Latin America – Brazil, Mexico, Argentina, Chile and Colombia. Source :

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