Today, a new customer portal and Coface, as well as a tool of management of credit insurance contracts in line CofaNet revisited are put in place, incorporating innovative processes: access to unique, personalized content, user-friendliness, advanced, display real-time results, and contacts facilities.
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Digitization : the central hub of the customer experience
The new customer portal Coface comes to enrich the user experience and improve navigation with new features: the unique access to all the web interfaces of Coface, an offer of economic and strategic information tailored to the client’s activity, a library of product documentation and tools, tutorials or FAQ, and, finally, contacts, facilities and more targeted with the commercial team.
The second major transformation concerns CofaNet, the online management tool of the credit insurance contracts, also a new skin with enhanced ergonomics, adapted to the mobile tools, screens, enriched by a search engine dynamics, and a menu expanded.
Since 2012, the Coface facilitates the customer relationship with many tools and innovative products: CofaMove (a mobile application “transactional,” which allows customers to manage their portfolio in real time), EasyLiner (portal for the digitalization of sales for SMES) or even CofaServe (a tool that integrates features Coface in the heart of the database to the client for better responsiveness).
Customer Service and transformation to a digital one, of the major axes of the strategy of Coface
The launch of the new client portal integrates into one of the priorities of the strategic plan Fit to Win, which is the optimization of customer service and operational efficiency. There is a need for a user to gain time and efficiency in the management of its contracts, based on the transformation to digital.
About Coface
Coface, a worldwide leader in credit insurance, offers 50 000 companies around the globe solutions to protect them against the risk of financial failure of their customers, on their domestic market and for export. The Group, whose ambition is to become the partner credit insurance global the more agile of the sector, is present in over 100 countries and 4300 employees. Its consolidated sales amounted to 1,411 billion euros in 2016. Each quarter, Coface publishes its assessments of country risk and sector risk, based on its unique knowledge of companies ‘ payment behaviour and on the expertise of its 660 referees and credit analysts located closer to the clients and their debtors.
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